In a coffee shop, employees' actions should primarily focus on achieving what outcome?

The focus of employees' actions in a coffee shop should primarily aim at achieving customer satisfaction. When employees prioritize customer satisfaction, they ensure that guests have a positive experience, which is vital in the quick-serve restaurant industry. Happy customers are more likely to return, recommend the coffee shop to others, and contribute to a positive reputation.

While maximizing sales, streamlining operations, and employee productivity are important for the overall success of the business, none of these outcomes should overshadow the goal of satisfying customers. If customers are not satisfied, they will not return, which would ultimately undermine sales and productivity. Therefore, customer satisfaction serves as the foundation for other business objectives, making it the primary focus for employees in a coffee shop environment.